FAQs
The Guide
You will find answers to frequently asked questions in the Guide.
If you have any unanswered questions, comments or opinions, we will be happy to help you.
Contact us by email at hello@lesenfantssages-skincare.com
THE SKINCARE RITUAL
From birth! We believe it is never too early to start bonding with your child through a healthy care ritual.
Our skincare products are made in Switzerland, in the canton of Vaud, on the shores of Lake Geneva.
Yes ! And it is 100% of natural origin.
Swiss made and clean. We are convinced that efficiency and quality goes hand in hand with sustainability and responsibility.
We source our quality ingredients from local producers to reduce our carbon footprint to a minimum. At les enfants sages skincare, we have chosen to remove secondary packaging and make 100% recycled bottles. We repurpose manufacturing plastic leftovers
into our bottles, giving them a new lease on life.
Our goal is simple: reduce plastic production + proximity to the source.
We have an extensive ingredient blacklist, and our formulas are developed with only the best and essential natural ingredients in mind for a clean and efficient ritual.
The number of surfactants in our soaps were deliberately limited – just enough for a gentle lather, pleasant experience, and an easy rinse.
Order
To offer you the best experience on our site, we have voluntarily expanded the choice of payment. You can pay for your purchases by Visa, Master Card, American Express.
If you have an alternative preferred method of payment, please do not hesitate to contact us.
When you place an order on our site, you automatically receive a confirmation email with details of your purchases. If this is not the case, check your spam and contact us with any questions. hello@lesenfantssages-skincare.com
Once your order has been shipped, you will receive your tracking number by email. You also have the possibility to track your order on your customer account, by clicking on the profile icon (top right) then going to the "orders" section and clicking on the tracking number of the current order .
FAMILY CARE
The customer service team is ready to help you. Customer service hours are Monday to Friday, 9 a.m. to 5 p.m. (Geneva time).
We are closed on all Swiss national holidays.
Do not hesitate to contact us by WhatsApp: +41 79 913 13 28, or by email: hello@lesenfantssages-skincare.com.
We will respond to your email within 24 hours on weekdays. Emails sent over the weekend will be responded to the next business day.